B_Act LabsNyeti API

TEXT BEHAVIORAL SIGNALS / NYETI API

Nyeti turns customer messages into five behavioral signals and response guidance for support teams and AI workflows.

Nyeti evaluates customer support conversations, so you can see where the resolution didn't actually land.

Send us one conversationSee an API response

Closed beta. Applications are reviewed before access is offered.

One message / structured outputExample output

Incoming message

I need this fixed today. Your bot is useless and I want to cancel.
  1. Emotional toneNegative
  2. Mental effortNeutral
  3. UrgencyHigh
  4. EngagementDisengaged
  5. Communication styleNeutral

Response guidance

Posture
Empathize and solve
Tone
Warm and direct
Action
Acknowledge, then fix
Example from the current bundled rules. Configured rules can change the result.
Input
Customer text
Signals
Five dimensions
Output
Response guidance
Control
Your workflow decides

Conversation context

Follow behavior across the conversation

Each turn uses the same analyze call. Add conversation_id and speaker when conversation context is enabled.

Nyeti can then flag repetition, false resolution, and escalation. Single-message analysis still works on its own.

See conversation context
conversation_id: ticket_123
  1. Customer / 01

    My order still has not arrived.

  2. Agent / 02

    It is resolved. Please wait.

  3. Customer / 03

    You said that last time.

  • Repetition
  • False resolution
  • Escalation
Connected turns, one shared analysis path.

What Nyeti returns

Five dimensions around every message

Nyeti reads the language, not the person. Treat each result as workflow input, not a diagnosis.

  1. 01

    Emotional tone

    The emotional direction of the message.

  2. 02

    Mental effort

    Signs the sender may need simpler guidance.

  3. 03

    Urgency

    How quickly the message may need attention.

  4. 04

    Engagement

    Signs of focus or disengagement.

  5. 05

    Communication style

    Formality and directness cues.

Where it helps

Use signals where decisions happen

Prioritize, guide, or hand off. Your team stays in control.

  1. 01

    Prioritize for review

    Flag messages that signal frustration or high urgency.

  2. 02

    Guide the response

    Pass posture, tone, and action guidance downstream.

  3. 03

    Keep people in control

    Combine signals with business rules and human review.

Where to start

Start where context changes the next step

Choose one repeatable message workflow and evaluate whether the added signals improve handling.

  • 01

    Support operations

    Add urgency and emotional tone to the rules that prioritize an existing support queue.

  • 02

    Customer success

    With conversation context enabled, follow changes in effort, engagement, and urgency across customer conversations.

  • 03

    Financial services

    Add behavioral signals to human-review rules in transfer, verification, or account-access workflows.

Early access

See what Nyeti adds to one workflow.

Apply with one message workflow. Approved teams can evaluate the beta API before wider rollout.

Send us one conversationRead the docs